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UI/UX

Research-led UX and conversion-focused interface design that removes friction from your website and turns more visitors into leads and customers.

  • Clarity

    Clearer user journeys

  • Conversion

    More enquiries from the same traffic

  • WCAG 2.2 AA

    Accessible by default

  • Design system

    Faster to build

Overview

UI/UX

Performance figures, response times, and support examples on this page depend on the project. Final targets, coverage, and acceptance criteria are agreed in writing before work begins.

Design that earns the click

Most websites do not lose visitors because of the traffic they attract. They lose them to friction: unclear navigation, pages that bury the answer, and forms that ask for too much. Our UI/UX design service finds those points and fixes them with research, clear user journeys and interfaces built around one goal: more enquiries and sales.

We work in Figma, from audit to tested prototype, and hand over a design system your developers can build quickly. Or we build it ourselves through our web design service.

What we look at

  • Analytics and behaviour: where visitors land, hesitate and leave.
  • Key journeys: the path from first visit to enquiry, booking or checkout.
  • Content and hierarchy: whether each page answers the visitor's questions in the order they ask them.
  • Accessibility: contrast, focus states, labels and readable type for every visitor.

How success is measured

Before any redesign we agree the conversions that matter, such as form submissions, calls, bookings or purchases, and the baseline they start from. After launch we compare against that baseline, so every change is judged by results rather than opinion.

Capabilities

What the service covers

  • UX audit

    A review of analytics, recordings and key pages that ranks every usability issue by its likely effect on conversion.

  • User journey and funnel mapping

    Maps the steps from first visit to enquiry or purchase and removes the ones that add friction.

  • Wireframes and prototypes

    Clickable Figma prototypes that validate layout and flow before any code is written.

  • Conversion-focused UI design

    Clear hierarchy, persuasive calls to action and on-brand components designed around your goals.

  • Design systems

    Reusable components, tokens and guidelines that keep every page consistent and faster to build.

  • Usability and A/B testing

    Tests changes with real users or controlled experiments, then keeps what measurably works.

Process

How the work is delivered

  1. 01

    Research

    Analytics review, stakeholder interviews and a competitor scan to understand your users and goals.

  2. 02

    Map and wireframe

    User journeys and low-fidelity wireframes for the pages that drive revenue.

  3. 03

    Design and prototype

    High-fidelity UI and a clickable Figma prototype, reviewed with you.

  4. 04

    Test and hand over

    Usability checks, refinements and a documented design system for development.

Successful Stories

What people are saying

Frequently Asked Questions

Frequently
Asked Questions

A review of your analytics, key journeys, page structure, forms and accessibility, delivered as a prioritised list of issues with recommended fixes.

Yes. You receive the Figma files, the prototype and the components, so your team owns everything.

Yes. Many projects start with the pages that matter most, such as the homepage, a key service page or the checkout.

We agree the conversions that matter and their starting baseline before the redesign, then compare the same measures after launch.

Yes. Our web design team builds designs on WordPress, Next.js or Shopify, or we hand them over to your developers.

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